Posts Tagged ‘Mixi’

Engaging with Social Media in Japan, Korea, and China

Wednesday, November 25th, 2009

Japan photo

Though the Asian countries I recently visited are at different stages of B2B adoption, they’re all acutely aware of how much social media is changing communication—making it more about engagement and less about broadcast.

And in response to these new market demands, organizations that use social media most effectively are those who see social media for what it really is: a tool for building community.

For instance, we’ve been hearing a lot of buzz about Twitter recently, but we shouldn’t forget that it’s not the brand name that’s important; it’s the activity that the tool makes possible that is important. It’s the social and business networking—the sense of community engagement—that is the key difference.

Social media pioneer Gary Vaynerchuk recently made this point well in a keynote address for Mediabistro. The first 15 minutes or so alone is highly quotable. Consider the following: “Twitter is a frickin’ marker. Facebook is Scotch tape.” How true is that?

Another lesson is that, despite different adoption curves, global B2B enterprises are beginning to use social media everywhere, so if the existing solutions don’t offer in-language versions or support, copycats and local alternatives are quickly emerging—some with even better features and functionality. Below is a quick comparison of the services available in Asia and the U.S.:

Chart

At Juniper Networks, one of my continuing goals is to nurture an understanding about the potential and variety of social media available. It’s easy to get excited about new technology when it appears, but I never let that overshadow the engagement opportunities it creates. After all, “Facebook is just Scotch tape.”

*There is no clear leader in B2B SNS at this time, since being anonymous is a part of the online culture in Japan. I suspect this is because many Japanese people are concerned that their “Internet personality” will be discovered by friends or colleagues. According to my Japanese counterparts in Juniper Networks, some anonymous power users, using “screen names,” have quite a bit of influence in the Japanese social media culture. In addition, many believe being anonymous will protect them from identity theft and potentially even some levels of online harassment. My prediction, however, given that there are over 25 million users reported as of November 19, 2009, is that Mixi may eventually transition to that B2B SNS leader.

Japan: The Changing Perceptions of Social Media

Friday, November 20th, 2009

Twitter has been a huge success in Japan as an entertainment medium. In fact, @shimmage visited a bookstore that had devoted an entire shelf to books originally having appeared as tweets! But when I met with the Japan marketing team two months ago, I was told that social media such as Twitter was rarely used in a B2B context. How can a medium so popular with the general public be underused in the business community? Is Twitter a victim of its own success?

Japanese bookstore, Twitter books from @shimmage

Japanese bookstore, Twitter books from @shimmage

One of the biggest hurdles of B2B adoption is that over 50% of Japanese companies block social media sites outright, such as the popular Japanese Facebook variant Mixi and Twitter. The popular conception is that such technology saps, rather than contributes to, productivity. In other words, it’s just for entertainment. It’s understandable, then, if this attitude might dissuade companies from establishing a social media presence.

Of course, we’ve seen this in the U.S., too. One of the most powerful productivity tools we now use—the almighty e-mail—was itself thought to be simply a distraction in the beginning. More recently, instant messaging was a victim of the same misunderstanding. If Twitter has been so easily adopted, it’s only been because of such historical trial and error.

We all agreed that the only thing that would change the cultural assumptions about business uses of social media is case studies of it being used in productive ways. And there are such examples. Cisco is using it in a minimal way—as a PR mouthpiece—and Oracle is taking it a big step further and adding personality, linking to blog posts, and generally being more dynamic. As a result, Oracle’s followers are growing rapidly, while Cisco is receiving a tepid response.

Social media adoption is on the rise, and Juniper Networks has jumped into the game with both feet. Who wants to miss out on the benefits of a productivity tool? But certainly, more companies need to step up and prove its use. It’s still a greenfield opportunity. What other Japanese B2Bs are using it well? I’d love to hear from you.